Student Services
- Office based role in Hawthorn with multiple positions available.
- Seeking customer-service focused professionals for a high-volume Future Students enquiries team.
- Responsibilities include handling enquiries via phone, email, and live chat, along with outbound conversion calling.
- Office based role in Hawthorn (Glenferrie Train Station)
- Multiple positions available
- Between 3-5 shifts per week - Full-time availability required for peak times
- Fully on-site (Hawthorn campus)
- Full-time availability required for 2-week training + peak period. Shifts 3 to 5 per week at other times
- 6 positions available
- $41.61 + Super p/hr
About the Role
We're seeking outgoing, customer-service focused professionals to join a high-volume Future Students enquiries team at a leading Victorian university.
You'll be responsible for handling prospective student enquiries across phone, email, online enquiries and live chat, along with outbound conversion calling, to help progress interest through to application and enrolment. The role carries defined KPIs across activity levels, timeliness, service quality and accurate record-keeping.
Key Responsibilities
- Deliver outstanding customer service across all channels (phone, email, online enquiries, live chat)
- Respond to high volume inbound calls from prospective student enquiries, providing clear advice and options
- Undertake outbound conversion calling and follow-up activity as directed
- Maintain accurate CRM records and meet role KPIs (activity volumes, speed to first response, quality standards)
- Work collaboratively across the team to ensure consistent processes and coverage
About You
- Previous experience in a high-volume inbound call centre environment and/or student services/customer enquiries
- Confident communicator with a professional, customer-first approach
- Strong attention to detail and able to maintain accurate records in a CRM
- Comfortable working to activity and service KPIs
- Able to work in a fast-paced environment with peak-period deadlines
- Collaborative team approach with strong follow-through and ethical conduct
Apply Now
If you're confident in high-volume customer service and enjoy helping people navigate decisions and processes, we'd like to hear from you.
Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.
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Consultant
mcleland@dixonappointments.com.au
Reference number: BBBH50533
Profession:Call Centre & Customer ServiceCustomer Service
Company: Dixon Appointments
Date posted: 16th Oct, 2026
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