Accommodation Support Officer

Temporary Accommodation Coach Needed For A Temporary 4-Month Contract

Your new company
Our client is seekingan empathetic and approachable Accommodation Coach to provide one-to-one support to students navigating private accommodation.This is a highly people-focused position where you will work directly with students to understand their individual circumstances, provide practical accommodation guidance and connect them with suitable resources and support. Some students may be experiencing challenging or sensitive personal circumstances, so the successful candidate will need to demonstrate maturity, empathy, discretion and the ability to build trust quickly.

Your new role

• Provide one-to-one support and guidance to students regarding private accommodation.
• Assist students in navigating available housing options, resources and accommodation tools.
• Coach students on strategies and approaches to securing suitable private accommodation.
• Respond to student enquiries via phone, email and face-to-face interactions.
• Build positive relationships with students from a wide range of cultural and personal backgrounds.
• Support students experiencing difficult or sensitive accommodation circumstances.
• Handle sensitive and confidential matters with professionalism and discretion.
• Assist in identifying appropriate emergency or temporary accommodation options when required.
• Recognise situations requiring additional support and escalate appropriately.
• Organise and assist with group coaching and information sessions.
• Support student-focused events and activities where required.
• Maintain accurate records of student interactions and support provided.
• Contribute to reporting and continuous improvement activities.
• Manage competing priorities and work effectively with general guidance.
• Provide broader administrative and operational support to the accommodation function as required.

What you'll need to succeed

• Previous experience providing one-to-one support within a student, customer, client, community or service-focused environment.
• Strong interpersonal skills with a naturally empathetic and approachable communication style.
• The ability to make individuals feel comfortable discussing personal or sensitive circumstances.
• Strong judgement and discretion when dealing with confidential matters.
• Excellent verbal and written communication skills.
• Confidence supporting people from culturally and linguistically diverse backgrounds.
• Strong problem-solving skills and the ability to provide practical guidance.
• Excellent organisation, time management and workload prioritisation skills.
• The ability to learn new processes quickly and work independently under general guidance.
• A high level of reliability and punctuality.
• The ability to commit to fixed working hours of 8:30am to 4:30pm

What you'll get in return

• Full-time hours
• Competitive hourly rate
• Public Sector Opportunity
• Close to public transport links

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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