Retail Manager - Flooring
- Lead and manage the Flooring Team to deliver exceptional customer service.
- Maximise sales and support team development through coaching and motivation.
- Ensure operational continuity and effective management during peak trading periods.
· Full Time 38 hours
· Guaranteed base earnings $80,500 - $85,000
· Paths for career progression with a trusted national brand
Location: 469-475 Scarborough Beach Road, Osborne Park WA 6017
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Osborne Park Flooring Team is seeking a passionate, customer service focused Retail Manager to join them in delivering Great Service, Always! to their customers.
The business is continuing to grow and has reached a stage where domestic retail operations and commercial project management requires dedicated leadership. Thus, a second Manager is required. Having two Retail Managers also provides management continuity during periods of leave, illness, training and peak trading seasons.
As a Retail Manager, you have an understanding of retail management, life at home solutions and a desire to find the best outcome for our customers.
To be successful you must:
· Have a passion for retail
· Be highly motivated and results driven person with outstanding customer service and communication skills
· Enjoy working in a team environment
What we require:
· Experience in (or ability to work in) a customer focused, successful retail business
· A high level of Flooring product knowledge such as carpets, timber floors and tiles to support customer queries
· Must be able to measure, draw, read plans and sell flooring products in home
· Current driver's license and own mode of transport preferable car is essential
· Experience in retail management with an excellent sales track record
· Have the ability to maximize sales, assist with coaching, leading and motivating an enthusiastic team
· Ability to service your customers while managing work tasks around their needs
· Going above and beyond to provide exceptional customer focused problem solving
· Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
· Passion to exceed individual and store sales targets
· Flexibility across retail trading hours including weekends, public holidays and late-night trades
What we offer:
· Generous staff discounts
· Attractive commission-based structures
· Fantastic incentive-based promotions
· Harvey Norman is a strong advocate of career progression with a wide support network for professional development
· An environment where good performance is recognised and rewarded
· A flexible and positive work environment
If this role exhilarates your passion for a new opportunity, then please submit your application for consideration.
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