Guest Service Agent
- Provide high quality, seamless service to guests during their stay.
- Handle Check-In, Check-Out and guest inquiries.
- Work a rotating roster including AM & PM shifts and weekends.
The Role
Pan Pacific Melbourne is looking to appoint a Full-Time Guest Service Agent to service our guest arrival, departure and inquiry experiences.
The Successful Guest Service Agent Will:
Be responsible for providing our guests with a high quality, seamless service throughout their stay.
Be the first and last impression of the hotel for our guests and provide Check-In, Check-Out and information services throughout their stay.
Be able to work a rotating roster including AM & PM shifts and weekends.
Talent Profile
Ideally you will have:
Experience in a similar role in a fast-paced environment
Excellent verbal communication skills
Knowledge of Opera
A genuine passion for hospitality and providing excellent customer service
What we can offer you:
Attractive pay package
Complimentary dry-cleaning for uniforms
Hotel discounts through our global alliance program Discovery
50% off food and 50% off beverages at the hotel’s restaurants, bars and café
Discounted accommodation across worldwide Pan Pacific Hotels Group properties
Ongoing learning and development
Complimentary duty meal per shift
Partner discounts through our Global Hotel Alliance program *********** as well as many other great local benefits.
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