Posted 10d ago
Guest Service Agent (Communication Centre)
KEY POINTS WE FOUND
- Provide high quality service to guests throughout their stay.
- Communicate effectively with guests via phone and email.
- Work a rotating roster including AM & PM shifts and weekends.
The Role
Pan Pacific Melbourne is looking to appoint a Part-Time Guest Service Agent within our Communications Centre to service our guest inquiry experiences.
The Successful Guest Service Agent will:
- Be responsible for providing our guests with high quality service throughout their stay
- Create a positive impression of the hotel via phone & email communication with our guests & provide information services throughout their stay
- Be able to work a rotating roster including AM & PM shifts and weekends
Talent Profile
Ideally you will have:
- Excellent verbal communication skills
- The ability to be flexible in a fast paced environment
- Experience using Opera
- A genuine passion for hospitality and providing excellent customer service
Stay Safe While Job Hunting
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 7 matchedCustomer serviceEmail communicationFlexibilityHospitalityOperaRotating roster managementVerbal communication