AV Technical Support Specialist
- Provide pre and post sales technical support via live chat, email, phone, and video calls.
- Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself.
- Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting.
About the opportunity
Join a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries. Full training on the company's platform is provided, so this is a great next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.
The role
- Provide pre and post sales technical support via live chat, email, phone, and video calls
- Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself
- Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues
- Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting
- Document issues and resolutions, and escalate complex defects to the engineering team with clear, reproducible detail
What you'll bring
- 1–2 years' experience in IT support, technical support, service desk, AV, or hardware support
- Hands-on experience troubleshooting physical devices such as commercial displays, media players, or network-connected hardware
- Solid understanding of networking, device connectivity, operating systems, firmware, and configuration
- A methodical approach to diagnosing issues and confidently identifying root cause
- Excellent written and verbal communication, comfortable explaining technical detail to non-technical customers
Nice to have: exposure to Android, Tizen, webOS, ChromeOS, or Linux-based devices; familiarity with commercial display brands like Philips, Samsung, LG, or Sony; and experience with Jira, HubSpot, or Intercom.
What's on offer
- $60,000 – $75,000 plus Super
- Full training provided
- Career growth
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