Customer Service Consultant | Contact Centre

• Hybrid Working Model (Currently 2 days at CBD Contact Centre, 3 days WFH!)
• Competitive Salary + Discounts on products/services + Free Roadside Assistance
• Unleash Your Potential: Ongoing Career Growth & Training!

Grab this special opportunity to shape RACV’s Member Engagement Team's direction, advancing your career in a respected organisation known for its impactful community work. This role offers both professional growth and a chance to create a meaningful impact.

We're seeking skilled individuals to join our RACV Melbourne CBD contact centre as committed Customer Service Consultants. In this role, which involves taking inbound calls, you'll focus on delivering personalized and valuable experiences to members and customers, consistently upholding our brand promise in every interaction.
 

What will you be doing: 

This is a permanent full-time position offering 38 hours per week commencing on Monday, 26th of October 2026.

With a dynamic full-time opportunity and after completing our fully paid and supported training program and to further promote work-life balance, we offer a Monday-Friday roster with shifts scheduled between the hours of 9:30am - 6pm which aligns with RACV’s commitment to scheduling transparency that can help you plan and seamlessly integrate work with your personal responsibilities. 

As a dedicated Memberline Consultant, you will play a critical role in maintaining strong lifetime relationships with members and customers within a fast-paced call centre environment as you will be the first point of contact and will be having personalised and meaningful conversations to identify needs and offer the best solutions to deliver on our brand promise. Being multi-skilled, you will also be able to provide information to new and existing members about all RACV's products and services plus, much more!  

What we’re looking for:

Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who are driven by providing exceptional experiences.     

The successful candidate should possess:    

• Demonstrated experience in a phone-based/customer service role - essential.

• Prior exposure to a target/KPI oriented setting

• Significant personal drive and enthusiasm

• Genuine dedication to providing high-quality service.

• A problem-solving approach with excellent listening and questioning skills.

• Effective verbal and written communication abilities

What we provide:
 

We offer a hybrid working model in which you can work from the comfort of your own home and our RACV Melbourne CBD office following the completion of our training program.     

We provide an excellent salary paired with appealing perks like leadership and career growth prospects, complimentary roadside assistance, insurance savings, and more. RACV values both you and our community. Through our Workplace Giving program, you can choose how to contribute to causes you're passionate about, whether it's through volunteering, donations, or fundraising – all in ways that suit your preferences.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

How to apply:

• Click Apply Now and log in to your Candidate Profile
  • If required, click Forgot your password to receive a link to reset
• If you have not previously registered:
  • Click Create an account to apply for our career opportunities; or
  • Click Apply Now and create your Candidate Profile as part of your application