Customer Care Coordinator - QLD
- Deliver exceptional service via phone and email
- Process orders and customer requests with accuracy and urgency
- Contribute to a collaborative and positive team environment
At LifeHealthcare, we’re on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.
We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies: LifeHealthcare (ANZ distribution), Australian Biotechnologies (allograft manufacturing), Cryomed (aesthetics), and Transmedic (SE Asia + Hong Kong distribution).
Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.
This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.
At LifeHealthcare, you'll be joining more than a customer service team. You'll become part of a business that plays an important role in delivering healthcare solutions to hospitals and clinicians throughout Australia.
You'll work alongside a highly experienced and supportive leader who is passionate about developing people and creating a positive team culture. From day one, you'll receive hands-on training and the support you need to succeed.
This 12-month contract is a fantastic opportunity to gain exposure to the medical device industry, build new skills and develop relationships across customer service, sales, logistics, warehouse and finance teams. While we can't guarantee a permanent role at the conclusion of the contract, many employees have used opportunities like this as a stepping stone to broader careers within the EBOS MedTech group.
What you'll be doing
• Deliver exceptional service via phone and email
• Process orders and customer requests with accuracy and urgency
• Liaise with sales, warehouse and logistics teams to ensure seamless delivery outcomes
• Keep customers informed and proactively resolve enquiries
• Maintain accurate records across multiple systems
• Contribute to a collaborative and positive team environment
What we're looking for
• Experience in customer service, administration, retail, logistics, hospitality or other customer-focused environments
• Strong communication and relationship-building skills
• Confidence learning new systems and processes
• A proactive mindset and passion for helping others
• Attention to detail and strong organisational skill
LifeHealthcare is guided by a set of values; Accountable, Agile, Authentic, and Customer Centric that define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:
- Health insurance discounts
- Career opportunities across the EBOS MedTech portfolio of companies
- Generous parental leave
- Employee referral programs
- Option to purchase additional leave
- Volunteer leave
- Flexible work arrangements
- Performance-based financial rewards for both individual and company success
If this sounds like something you want to be part of, apply now and be part of EBOS MedTech and it’s portfolio of companies that are changing lives together, starting with you.
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Skills
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