Senior Manager, Projects and Change

Lead an enterprise ITSM transformation, delivering a new service management platform in government.

Your New Company:
This South Australian Government department is undertaking a significant transformation of its ICT and service management capabilities through the implementation of a modern Enterprise IT Service Management (ITSM) platform. As part of this strategic initiative, an experienced Senior Project Manager is required to lead the end-to-end delivery of the program and ensure a seamless transition into business-as-usual operations.Your New Role:
As the Senior Project Manager, you will lead the implementation of a new enterprise ITSM solution, replacing the existing HaloITSM platform and establishing contemporary, ITIL-aligned service management practices across the organisation.Working closely with senior stakeholders, ICT teams, vendors and business leaders, you will be responsible for planning, governance, delivery oversight, risk management and successful operational transition.Key responsibilities include:

• Leading the end-to-end delivery of the ITSM implementation project.
• Managing implementation partners, vendors and third-party stakeholders.
• Driving project governance, reporting, budgeting and risk management activities.
• Coordinating business and technical teams to ensure successful project outcomes.
• Supporting organisational change and transition activities to embed new service management processes.
• Ensuring delivery aligns to strategic objectives and service management best practice.

What You'll Need to Succeed:
To be successful in this role, you will demonstrate:

• Proven experience delivering enterprise ITSM implementation projects.
• Strong understanding of ITIL frameworks and service management principles.
• Experience managing complex vendor relationships and stakeholder environments.
• Exceptional project planning, governance and delivery management capability.
• Exposure to platforms such as ServiceNow, HaloITSM, Jira Service Management or similar solutions.
• Strong communication and leadership skills with the ability to influence at all levels.

What You'll Get in Return:
In return, you'll secure a high-impact project role where you'll influence a key digital transformation initiative and leave a lasting legacy on service delivery capabilities within a major government organisation.What You Need to Do Now:
If you're an experienced Senior Project Manager with a strong background in ITSM implementations and service management transformation projects, apply now or contact the Hays Technology team for a confidential discussion regarding this opportunity.
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