Sales & Reservations Officer
- Join the team at Port Stephens Koala Sanctuary as a Sales & Reservations Officer.
- Provide exceptional customer service over the phone and online for holiday park reservations.
- Work part-time with flexible hours in a supportive environment.
A great lifestyle in a treasured environment, this is life at PSC!
The opportunity
Nestled in the heart of One Mile, our award-winning Port Stephens Koala Sanctuary is seeking expressions of interest from customer-centric individuals to join their team across the position of Sales & Reservations Officer.
Our Sales and Reservations Officer is perfect for those who thrive in creating a memorable guest experience over the phone and online. You’ll be working predominately from our Sales and Reservations Office in the Port Stephens Koala Sanctuary, and occasionally from our Thou Walla Sunset Retreat Office when we need some extra support during the busy days, taking calls for all 5 of our Beachside Holiday Parks with regard to current and upcoming reservations, enquiries about sites and which park would be best suited, and changes to bookings. Whilst this is a high volume call-based role, we don’t push unrealistic KPI’s or incentives, we find satisfaction in first-resolution customer service and creating a memorable guest experience that keeps our guests coming back!
- This is a permanent opportunity – working part-time, with a minimum of 22.5 hours / week across a 7-day rotating roster. During peak periods, there is capacity to work up to 38 hours / week bringing you up to full-time hours when required.
What is a 7-day rotating roster?
Our rosters are scheduled in advance providing you plenty of notice of your shift times and schedules. The rotating 7-day roster means that you will be asked to work across any of the 7 days during the week, Monday to Sunday, from a minimum of 22.5 hours to a maximum of 38 hours per week.
As our business focuses around tourism and holiday-goers, there will be times during peak periods where we do require some flexibility from staff with regard to their rosters to ensure we can continue to provide the best experience we can to our guests. Unless it is your preference, we won’t expect you to work every weekend, rostering to allow every second weekend off where we can accommodate and taking into consideration your leave requests to ensure you’re able to maintain a healthy work-life balance!
- Hourly Rate: $35.04 to $37.65 / hour + 12% superannuation + retention allowance paid annually (pro-rated for part-time hours)
- You will be working from Port Stephens Koala Sanctuary, One Mile
View the position description for Sales and Reservations Officer here.
We’re all about putting the right people, in the right role! Here’s what we’re looking for:
- A certificate III in Tourism, Hospitality, or a relevant field or relevant experience in the Tourism, Hospitality or Customer Service industry
- Demonstrated customer service experience either face-to-face (if considering the Guest Experience Officer) or, over the phone in a high volume call centre environment (if considering the Sales & Reservations Officer)
- Effective communication skills with all customers, internal and external
- Ability to learn, or prior experience using a Reservation Management System – our team uses Newbook
This is life at PSC!
- Work/Life balance with generous leave entitlements, flexible work options and leave in lieu
- Long service leave when you’ve been with us for just over 5 years
- Health & Wellbeing leave to recharge when you need it
- Industry leading Paid Parental Leave accessible for all employees – regardless of how you became a parent, we offer 14 weeks that can be taken within 2 years from the birth, adoption, or long-term foster care of your child.
- PSCare Day available to all employees to take in addition to your regular leave entitlements
- Confidential support (including mental health) through our employee assistance program
- Award winning health and wellbeing program PSCare, Workers Health Initiative with access to a broad range of gyms in the area, and discounted health insurance
- Free parking on site and a convenient local shopping centre
- Coffee and food to keep you sustained at our on-site café
- And lots more…
Enough about us, we want to hear about you! So tell us about…
- Why you want this role and how it aligns with your career goals.
Ready to Apply? Here’s what you need to know
- Applications Close: midnight, Sunday 18 October 2026
- Contact for information on Sales & Reservations Officer: Naomi Farrelly, Business Development & Marketing Manager, on (02) 4988 0638 or 0418 587 853
- For information on our recruitment process, and what we look for in an application, please visit our Careers page on our website for ‘How to Apply’
- To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Description and our organisation Values
- We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
- We’ve partnered with the Veterans Employment Program to support veterans finding suitable, sustainable and meaningful employment
- Port Stephens Council adheres to the principles of a child safe organisation and supports children and young people having safe and welcoming experience in our community, accessing our facilities and in our care
- We acknowledge the Worimi as the original Custodians and inhabitants of Port Stephens. May we walk the road to tomorrow with mutual respect and admiration as we care for the beautiful land and waterways together
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.