FRONT OFFICE RECEPTIONIST
- Operate the day-to-day front desk reception.
- Assist all prospective residents and visitors in a professional manner.
- Provide exceptional customer service in the accommodation industry.
28th October, 2026
Essence Hotels & Apartments is a part of Australia’s leading student accommodation provider, UniLodge. Our property management platform is shaped from over 25 years as specialists in student accommodation & rentals and is growing within the conferencing and events space. We’re the ideal choice for medical stays, business, or leisure.
We are ambitious, progressive, and passionate about our mission. Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.
Our people are our greatest asset, and we go the extra mile to invest in you and make your career as rewarding as possible. We offer a range of employee benefits covering multifaceted learning and development programs, career progression, rewards & recognition, mental health & wellbeing programs, Employee Assistance Program (EAP), and the list goes on.
The Role
Attitude is everything in this position. We are looking for reliable team players with a can-do attitude. Your engaging and bubbly personality along with your exceptional communication skills will contribute to enhancing the overall guest experience from check-in through to check-out. You will be okay with working in a changing environment, and will have the ability to remain calm, efficient and organised during peak periods. Solid admin and computer skills are also essential in this role.
Duties & Responsibilities
This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment. As the Front Office Receptionist, your responsibilities will include but not be limited to:
- Operate the day-to-day front desk reception.
- Assist all prospective residents and visitors in the most efficient and professional manner
- Customer service experience in the accommodation industry
- Experience in a University environment (highly regarded)
- Prior knowledge of RMS is an advantage
- Be culturally aware/competent and understanding towards different cultures
Our mandatory requirements include:
- Valid Working Rights in Australia and New Zealand
- National Police Check
- Working with Children Check (VIC)
- Valid RSA
- Submit Your Application
If you’re interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.
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