Branch Customer Service Consultant

Branch Member Consultant

MAYDAY Recruitment is excited to partner with a well-established and purpose-driven organisation to recruit a Branch Member Consultant for their Adelaide-based branch.

This is a fantastic opportunity for a customer-focused sales professional who enjoys building genuine relationships, working towards KPIs and helping people make informed decisions about their insurance and healthcare needs.

You'll join a small, supportive team where you'll have the opportunity to build long-term relationships with customers and make a genuine difference to their experience, in Modbury.

Opportunity

Permanent part-time position, working 32.5 hours per week, Monday to Friday, 10am - 5pm, in Modbury branch (North East Adelaide)

You'll receive comprehensive training to set you up for success:

• 1 week of full-time induction training , with travel and accommodation arranged
• Followed by 3 weeks of full time training in the branch
• Some flexibility can be considered during the branch training period for the right candidate
• Once fully trained, you'll work a rotating Saturday roster, approximately 1–2 Saturdays per month, 10:00am – 2:00pm , with additional pay for these shifts

This is a role where the organisation is looking for someone who is genuinely interested in building a long-term career.

What You'll Be Doing

• Provide exceptional face-to-face and telephone service to customers
• Have needs-based conversations to understand customers' circumstances and recommend appropriate insurance products
• Work towards individual and team KPIs while maintaining a strong focus on customer outcomes
• Resolve customer enquiries and problems, going above and beyond to deliver a positive experience
• Build strong, trusted relationships with customers and the local community
• Maintain accurate customer information in line with organisational policies and procedures
• Learn and confidently navigate internal systems and processes
• Contribute to a positive and collaborative team environment

What We're Looking For

We're looking for someone who combines strong customer service skills with a genuine sales mindset .

You'll ideally bring:

• Previous experience in sales and customer service , ideally working towards KPIs or targets
• Confidence building rapport and holding meaningful conversations with customers
• An empathetic and customer-focused approach
• Strong communication skills and the ability to understand and respond to individual needs
• Confidence learning and navigating new systems
• A collaborative, adaptable and positive approach
• A genuine interest in building a long-term career

Experience in private health insurance or financial services would be highly regarded, however candidates from retail sales or other customer-focused environments are also encouraged to apply.

What's In It For You?

• $66K + super for a full-time equivalent role , pro rata
• Additional hours paid accordingly
• Additional pay for Saturday shifts
• Subsidised private health insurance
• Additional flexible leave days
• Ongoing coaching, development and support
• A close-knit, supportive team environment
• The opportunity to build a long-term career with a highly regarded organisation