IT Support Specialist- level 1-3 - Leading Fintech
- Provide high-quality technical assistance to internal users.
- Manage and support systems, applications, and devices in both on-premises and cloud environments.
- Troubleshoot and resolve hardware and software issues.
A leading Australian Fintech and clearing house is currently seeking an IT Support Specialist to join their team on a permanent basis. This is a hybrid role based in Sydney CBD.
Open to PR OR Australian citizens only
This role supports internal users by delivering high-quality technical assistance. Additionally, this role is responsible for maintaining systems, applications, and devices across both on-premises and cloud environments.
Responsibilities:
- Install, configure, and support new computers, peripherals, and network connectivity.
- Manage the Entra ID tenant, Microsoft Business 365, Intune, Exchange Online, and end-user productivity.
- Respond to and resolve support tickets in a timely and professional manner.
- Collaborate on infrastructure lifecycle across on-premises and cloud-based system.
- Troubleshoot Windows OS, MacOS, hardware, and software issues.
- Follow internal standards, policies, and best practice guidelines.
- Develop and update technical documentation and user guides.
- Participate in compliance initiatives and provide support for audit requirements.
- Support Azure cloud infrastructure, and SaaS platforms
- Contribute to cross-team Infrastructure-as-Code initiatives and DevOps practices as needed.
- Assist in cross-team Defender alert & incident response, including investigation, remediation, and reporting.
- Build and maintain secure and reliable systems in alignment with SuperChoice
Key Skills / Experience:
- 5 years technical support experience
- Excellent support knowledge of Entra ID, M365 Business, Microsoft Windows, and Office applications.
- Intermediate Windows Server administration skills
- Intermediate knowledge of public cloud platforms
- Experience with PowerShell and basic scripting
- Networking skills (wired and wireless troubleshooting, configuration)
- Financial Services / working within a regulated industry
If interested please respond ASAP with your latest resume
Consultant
gillian@bluefinresources.com.au
Reference number: BH-62901-1
Profession:ICTIT Infrastructure
Company: Bluefin Resources
Date posted: 21st Sep, 2026
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