Inbound Sales Consultant
- Support customers by identifying their needs and providing product information.
- Achieve sales targets and maximise revenue through effective selling techniques.
- Maintain accurate data entry and escalate customer complaints as per policy.
About Us
At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine.
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
Our culture is built on five values that guide everything we do:
Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun
You’re not just familiar with, but a champion of, our core values.
You have a high attention to detail with accurate data entry skills
Strong computer skills
Outstanding personal organisation and time management skills
Outstanding communication and interpersonal skills
You like to help people
You have strong ethics, with full compliance with confidentiality
You like a fast-paced, fun environment
How will you support our "Why"?
You’ll be involved in the following activities and outcomes:
Meeting the prescribed standards and call handling targets and measures
Maximising revenue and achieving commission through selling procedures
Identifying customer’s needs through questioning techniques, product usage analysis and the application of standard procedures
Providing a range of products and services information to customers to enable them to make an informed decision.
Meeting the required sales targets based upon opportunity.
Accurate data entry of customer details into CMS systems
Escalating customer complaints in accordance with the Aussie Broadband policy and procedures
Why Join Us
At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.
The Good Stuff
- 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
- Discounted internet up to the value of $109 per month
- 20% off Mobile services
- Fitness Passport for access to multiple gyms and pools across Australia
- Flexible working arrangements
- Employee Assistance Program (EAP)
- Discounts with Specsavers, HCF, and many more
- Monthly rewards and recognition
- Internal training and development resources to support your career growth
- Yearly Aussie merch allowance
Ready to Join?
Hit the apply button to submit your application and our team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
For questions, reach out to careers@team.aussiebroadband.com.au. Just note that all applications must be submitted via the job link.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
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Aussie Broadband supports the following values and diversity groups:
