CRM Systems Manager

• Collaborative, supportive, Values driven environment
• Great coffee (and a variety of tea) and fresh fruit
• Avoid the traffic: we are outside the CBD and close to public transport
• FinTech
• Senior Manager role, leading a team of 10 and reporting the GM of Tech
• Melbourne or Sydney (Hybrid working)

Salesforce Platform Manager
Package: Up to $210K base + 12.5% bonus + super
Reports to: VP of Engineering
Direct Reports: 12 (2x admins, 8x engineers, 1x Tech Lead, split 50/50 onshore/offshore)
  
The Opportunity:
Most CRM management jobs aren't true leadership roles at all. They're project management wearing a Salesforce badge, chasing vendors and sitting in status meetings, reporting up instead of deciding anything.
  
This one is different. You own the platform and future-state roadmap, rather than delivering someone else's project or vision.
  
You'll join an ASX-Listed FinTech helping Australian citizens keep more of what they earn through pre-tax salary sacrifice. Their award-winning platform simplifies complex financial admin for over 13,000 employers and nearly half a million users.
  
Salesforce sits at the centre of how the business runs. Close to 800 users touch it every day. And right now, it's carrying real technical debt: over-customisation, inconsistent governance, competing priorities pulling it in every direction. Fixing that properly is the job.
  
This is a hands-on, technical player-coach role, for someone already sitting in a platform ownership capacity. Not an Architect or Project Manager for whom platform ownership is just one part of a broader remit.
  
Here's what you'll cover:

• Own the Salesforce platform and roadmap end to end, including architecture, governance and release decisions, and clean up the technical debt already in the system
• Lead the team in-house first: contractors absorb demand spikes, they don't own delivery
• Own the target-state strategy for the platform, including its expansion beyond CRM into Marketing Cloud and Data 360 as part of a broader marketing technology direction, this strategy component is what sets the role apart from a standard Salesforce manager position
• Manage Salesforce partners and hold them accountable for quality
• Partner with Sales, Customer Service, Operations and executive stakeholders, translating business needs into platform solutions and pushing back where requirements don't hold up
• Drive platform maturity: sandbox strategy, org consolidation, licensing, security tooling (Shield, encryption, Health Check), CI/CD and test automation
• Evaluate and roll out Einstein AI and Agentforce capability, building responsible-use standards and governance as you go. This is about growing what the team can deliver, not shrinking the team itself
• Build career pathways within the team, developing administrators toward senior and lead positions

What You Bring:

• A genuine engineering background; this doesn't have to be a career spent entirely in Salesforce, but you need real engineering fundamentals followed by hands-on time in the platform
• A track record of owning platform governance and roadmap directly, not just executing against someone else's
• 3+ years directly leading a team of 5 or more, around 10 years total across Salesforce administration or engineering as a guide
• Hands-on experience with Einstein GPT or Agentforce
• Multi-cloud experience across Sales Cloud, Service Cloud, Marketing Cloud or Experience Cloud
• Experience managing Salesforce partners and holding them accountable for quality
• Certified Salesforce Administrator and Consultant
• 5+ years in application support with ITIL process experience
• Familiarity with AI-driven marketing automation or LLM-powered personalisation

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At Latitude IT, we are passionate about providing equal employment opportunities and value workplace diversity. We encourage Aboriginal & Torres Strait Islanders, people with a disability, and people from a culturally diverse background to apply.