IT Systems Support

IT Systems Support | Permanent Position

Your new company
Join a well-established Australian organisation that continues to invest in technology and business systems to support its ongoing growth. With a broad technology environment and a collaborative team culture, this is an excellent opportunity to develop your technical skills while gaining exposure to business-critical systems and applications. This is a full-time, on-site position based near Alexandria.

Your new role
As an IT Systems Support Analyst, you will be the first point of contact for users across the business, providing Level 1 and Level 2 support across hardware, software and business applications. While user support will form a core part of the role, you will also gain exposure to ERP systems, reporting and broader business processes, making it an ideal opportunity for someone looking to expand beyond a traditional support position.
Your responsibilities will include:

Providing Level 1/2 support across hardware, software and business applications.

• Supporting Windows, Microsoft 365 and Active Directory environments.
• Managing user onboarding, offboarding and device provisioning.
• Troubleshooting desktops, laptops, printers and mobile devices.
• Assisting with ERP and business system support.
• Supporting internal stakeholders with system-related issues and process improvements.
• Contributing to IT projects and continuous improvement initiatives.

What you'll need to succeed

• Experience supporting Windows and Microsoft 365 environments.
• Exposure to Active Directory and user administration.
• Experience or exposure to working with an ERP system.
• Basic SQL knowledge or exposure to databases and reporting.
• Completed tertiary qualifications in Information Technology or a related discipline.
• Ability to work full-time on-site near Alexandria.

The organisation is open to candidates at different stages of their career, whether you are an early-career IT professional with commercial experience or an experienced support analyst looking to broaden your technical exposure. However, applicants must have completed their studies as this is a full-time on-site role.

What you'll get in return

Permanent full-time opportunity with a growing organisation. Exposure to ERP systems, business applications and infrastructure technologies. Opportunity to develop your SQL and systems knowledge.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.

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