IT Helpdesk Team Leader
- Lead and manage a team of 10 Helpdesk Technicians.
- Ensure technical issues are resolved within SLAs and develop procedures for the Helpdesk.
- Provide training and coaching to team members to enhance productivity.
IT Helpdesk Team Leader job available at National MSP | Adelaide Inner North-West | Permanent | ASAP
Your new company
A leading National Managed Service Provider based in Adelaides Inner North-West requires a Helpdesk Team Leader for a permanent vacancy commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
Within this challenging and rewarding position, you will be responsible for:
- Leadership and management of 10x Helpdesk Technicians.
- Performing account administration within Active Directory, Exchange and bespoke applications.
- Ensuring technical issues are resolved within SLAs in a calm and polite manner.
- Developing procedures and processes for the Helpdesk.
- Managing staff productivity and performance.
- Training, coaching and developing the team.
- Ensuring overall client satisfaction SLAs are met.
- Assisting with escalated complex technical support requirements.
What you'll need to succeed
To be successful in this role, you will have:
- Demonstrated experience in managing / leading a team.
- Sound knowledge of Windows OS, Active Directory, Office 365, Microsoft Exchange, Intune, Windows Server and Network troubleshooting.
- A tertiary education in Information Technology, as well as Microsoft, Azure, VMware, Cisco and Fortinet certifications are beneficial.
- Prior experience working within a Managed Service Provider or Consultancy.
- Current drivers licence and access to a car.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an attractive salary package. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click Apply Now or forward an updated CV to Daniel.Bertino@hays.com.au.
#3018048
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