Mortgage Collections Officer | hybrid
- Manage a portfolio of consumer mortgage accounts in arrears.
- Negotiate repayment arrangements with customers while maintaining empathy.
- Collaborate with internal teams to resolve issues and meet KPIs.
The Company…..
Our client is a highly regarded specialist lender with an established presence across Australia and New Zealand. Known for flexible home loan solutions and a customer first philosophy, they support customers whose financial circumstances sit outside traditional lending models.
The culture is collaborative and supportive, built on integrity, teamwork and service excellence. Leaders are approachable and experienced, and committed to positive outcomes for both customers and employees.
The Job…..
A permanent opportunity is available in the Sydney CBD office, with an immediate start or four weeks’ notice both welcome.
Reporting to the Collections Manager, you will manage a portfolio of consumer mortgage accounts 30 to 90 days in arrears. The role calls for a balanced approach: achieving strong recovery outcomes while treating every customer with empathy and respect.
Key responsibilities include:
- Contacting customers about overdue accounts and recovering arrears in a professional, respectful manner
- Negotiating and implementing realistic repayment arrangements tailored to each customer’s circumstances
- Monitoring repayment plans and following up on commitments
- Working with Customer Service, Credit and Legal teams to resolve matters efficiently
- Maintaining accurate records and complying with internal processes and regulatory requirements
- Meeting individual KPIs while contributing to a collaborative, high performing team
You…..
To be successful, you will bring:
- A minimum of 18 months’ collections experience in financial services, mortgage collections experience is preferred, however for the right candidate training can be provided
- Confidence when handling sensitive conversations about overdue accounts
- Strong negotiation and influencing skills
- Excellent attention to detail and organisation
- A proactive mindset and the ability to integrate quickly into an established team
How to apply….
If you bring genuine empathy and are seeking a long term permanent role with a well regarded financial services organisation, we would love to hear from you. Email your CV to jquigley@sbrecruitment.com or call Jenny on 02 9002 5005 for a confidential conversation.
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