Service Excellence Specialist - Membership Services

• Attractive leave benefits
• Hybrid working model
• 35 hour working week

Service Excellence Specialist – Membership Services 
 
12 Month Fixed - Term Contract

Empower our frontline team to deliver outstanding member experiences.

Do you have a passion for coaching, developing others, and helping people succeed? We’re looking for a Service Excellence Specialist to uplift the skills and confidence of our frontline Membership Services team. You’ll play a key role in creating a culture of learning and continuous improvement – helping our people provide exceptional service to our members every day.

What we have to offer?
We at Teachers Health have a lot to offer, 

• Attractive leave benefits
• Hybrid working model (flex your work/life balance)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport

Who are we?
Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.
  
What will you do? / How will you help?
As a Service Excellence Specialist, you’ll:

• Deliver side-by-side and group coaching sessions to our Membership Services staff
• Support team members with targeted feedback and development plans
• Apply a variety of learning techniques to suit different learning styles
• Collaborate with Team Leaders and Subject Matter Experts to identify training needs and skill gaps
• Create and deliver engaging learning materials such as quizzes and assessments
• Support new starters during induction and help them apply their training on the job
• Promote a positive learning culture that builds confidence, accountability and resilience
• Use performance data and insights to recommend ongoing coaching and training initiatives

What do you need? /What are we looking for?
We’re looking for someone who has:

• Excellent communication and interpersonal skills
• The ability to give constructive feedback in a supportive and professional way
• Strong understanding of adult learning principles and education methods
• Experience in a customer service or contact centre environment
• A knack for identifying performance gaps and helping others reach their potential
• Experience in coaching, mentoring, or training others
• The ability to work autonomously and take accountability for tasks and responsibilities

How do I apply?
Click APPLY NOW and send in your updated CV. Please note, as part of our recruitment process candidates may be required to complete video screening and online assessments, and applications will be reviewed and progressed on an ongoing basis, so we encourage you to apply as soon as possible!

Due to the high number of applicants, only shortlisted candidates will be contacted

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with **************************