APS3 Participant Support Officer
- Deliver high-quality customer service and support to participants, families and stakeholders.
- Manage multiple tasks and workflows, including case management and administrative activities.
- Build and maintain effective relationships with participants, colleagues and external stakeholders.
Make a difference in your local community | Multiple Roles across WA and NT | $38.89 per hour + super
Hays Recruitment is currently partnering with a leading Federal Government agency to recruit an APS3 Participant Support Officer.
Locations include
- NT Alice Springs and Katherine
- WA Karratha, Joondalup, Kununurra, Carnarvon and South Hedland
This is an exciting opportunity to join an organisation that supports Australians living with disability while developing your skills in customer service, administration, case management and operational support.
Why Apply?
- $38.89 per hour + Super
- 12 month contract
- Hybrid working arrangements available
- Full training provided
- Meaningful work supporting Australians living with disability
About the RoleAs an APS3 Participant Support Officer, you will:
- Deliver high-quality customer service and support to participants, families and stakeholders through a range of enquiries and interactions.
- Manage multiple tasks and workflows, including case management and administrative activities.
- Identify participant needs, investigate issues and contribute to practical solutions and positive outcomes.
- Build and maintain effective relationships with participants, colleagues and external stakeholders.
- Prepare and maintain accurate records, documentation and correspondence in line with policy and procedures.
- Support front-of-house operations, including responding to walk-in enquiries and directing participants to appropriate services.
- Work with people from diverse backgrounds, including people with disability and First Nations communities.
- Adapt to changing priorities and participant needs in a fast-paced environment.
- Contribute to a collaborative and inclusive team culture while maintaining a positive attitude towards people with disability.
About You
- Strong problem-solving skills to identify and resolve issues.
- Effective communication with internal and external stakeholders.
- Understanding of NDIA and the disability sector
- Knowledge of confidentiality, privacy and handling sensitive information.
- Ability to understand and support the participant journey.
- Proficient in Microsoft Office and NDIA business systems.
You'll be a strong communicator with a customer-focused mindset, excellent attention to detail and the ability to manage competing priorities.
Requirements
- Australian Citizenship is essential.
- Ability to obtain and maintain required Federal Government clearances.
Interested?Click Apply Now or send your current resume to Rebecca.hillbrick@hays.com.au for a confidential discussion.
Due to the high volume of applications expected, only shortlisted candidates will be contacted.#3018439
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Skills
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