Customer Relations Officer

Permanent Full Time | Inner South Brisbane Location

Your new company
Join a family-owned and operated medical consumables distributor supporting the aged care, community and disability sectors. This organisation is committed to delivering market-leading service and achieving better outcomes for its customers. Youll be joining a friendly and supportive team environment where great service is at the heart of everything they do.

Your new role
As the Customer Relations Officer, you will deliver end-to-end customer service across phone, email and face-to-face channels. Your responsibilities will include:

• Processing customer orders and providing follow-up information
• Responding to customer enquiries and working towards first-call resolution
• Maintaining customer files and updating the CRM
• Processing account applications, forms and requests
• Supporting dispute resolution
• Providing general administrative support across the business

What you'll need to succeed

• Previous customer service experience
• A professional and confident phone manner
• Strong written and verbal communication skills
• Excellent organisation and time management skills
• The ability to multitask and work both independently and within a team
• Strong attention to detail and problem-solving skills
• Proficiency across Microsoft Office, including Outlook, Excel, Word and Teams
• A positive, can-do attitude and willingness to learn

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dervla O'Neill on 0732433016.
#3018611