Supervisor - Maintenance & Calibration

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Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

The Opportunity

Cochlear is looking for a Supervisor, Maintenance & Calibration to lead a small team of technicians supporting the maintenance and calibration of manufacturing equipment across our Sydney manufacturing operations.

This is a people leadership role with a strong technical foundation. You will set clear priorities, coach and develop technicians, strengthen team capability and ensure planned and unplanned maintenance and calibration activities are completed safely, on time and to the quality standards expected in a regulated manufacturing environment.

You will remain close to the operation and provide leadership during technical or operational issues when required, while maintaining a clear focus on team performance, employee development, continuous improvement and stakeholder support.

This is a permanent full-time role based across our Macquarie University and Lane Cove sites in Sydney. The position is onsite and requires flexibility to work across both locations. Standard hours are 8:00 am to 4:00 pm, with flexibility.

Key Responsibilities:

• Lead the day-to-day activities of a small team of Maintenance & Calibration technicians to achieve agreed safety, quality, maintenance and service deliverables

• Set clear team expectations and key performance indicators in collaboration with the Manufacturing Support Manager, and provide regular feedback on performance

• Coach, mentor and develop technicians, supporting skills transfer, cross-training, onboarding and individual growth

• Coordinate planned and unplanned maintenance and calibration activities to minimise disruption and support manufacturing output

• Provide visible leadership during equipment or operational issues, helping the team assess priorities, resolve complex problems and implement sustainable solutions

• Ensure work is completed in line with Cochlear quality systems, safety requirements and relevant procedures

• Build effective relationships with manufacturing, engineering and other stakeholders, providing clear updates on team performance, priorities, risks and issues

• Lead and support continuous improvement, operational excellence and cost-saving initiatives across maintenance and calibration activities

• Support the development of team capability tools, including skills matrices and training plans

• Coordinate external calibration activities and work effectively with vendors and service providers
• Represent the function during audits and support the ongoing improvement of maintenance and calibration processes

About You

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following essential skills and experience:

• Experience leading, supervising, coaching or mentoring people within a technical or manufacturing environment
• A people-focused leadership approach, with the ability to set expectations, provide constructive feedback, build capability and keep a team engaged
• A technical, maintenance or engineering background, with sound knowledge of manufacturing equipment and maintenance practices
• Experience supporting planned and unplanned maintenance, equipment reliability or calibration activities
• The ability to understand technical documents, drawings and equipment information
• Strong decision-making and problem-solving skills, including the ability to respond effectively when operational issues arise
• Clear verbal and written communication skills, with the ability to build relationships and work collaboratively across functions
• Experience working in a manufacturing environment where safety, quality and operational discipline are important

Desirable Experience:

• Experience in medical device, pharmaceutical or another regulated manufacturing environment
• Experience managing external calibration activities, vendors or technical service providers
• Exposure to continuous improvement, operational excellence or cost-saving initiatives
• Experience supporting audits within a regulated manufacturing environment
• Exposure to SAP or SAP S/4HANA

At Cochlear, we value and welcome the unique contributions, perspectives, experiences and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.

Other Key Benefits:

• Take on a visible frontline leadership role supporting a technically skilled maintenance and calibration team
• Help shape team culture, strengthen employee engagement and develop technician capability
• Lead practical continuous improvement and cost-saving initiatives that support manufacturing performance
• Work with complex manufacturing equipment in a highly regulated environment where safety, quality and reliability matter
• Build broad stakeholder relationships across manufacturing, engineering and operational support functions
• Join a global medical device organisation whose work helps people hear and connect with the world around them

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com