Financial Services Operations Administrator

Gain exposure to registry operations, quality assurance and financial crime controls

Your new company
A global, digitally enabled financial services organisation that connects people with their assets safely, securely and responsibly. Through its corporate markets business, it provides technology-enabled administration and market services across areas including share and unit registry, stakeholder engagement, employee share plans, custody and fund services.
Your new role
Multiple opportunities are available across Registry Operations and Process Control. Depending on the team, you will process and validate investor requests or review transactions to support quality, compliance and risk controls. Both roles suit candidates with financial services experience gained in processing, administration and/or customer service.

• Process and respond to investor enquiries, written requests and transactions accurately within agreed service levels and regulatory timeframes.
• Review and validate activity including transfers, deceased estates, corporate actions, employee share plan transactions and other registry requests.
• Support quality assurance, audit and control activities, including error tracking, reconciliations and the review of higher-risk transactions.
• Work with internal teams and external stakeholders to investigate enquiries, resolve issues and maintain accurate records.
• Contribute to process improvements, reporting, testing and day-to-day team priorities while following all policies and compliance requirements.

What you'll need to succeed
Previous financial services experience in a processing, administration and/or customer service role.Strong accuracy, attention to detail and the ability to work efficiently against deadlines, KPIs and service levels.Clear written and verbal communication skills, with a professional and helpful approach to clients, investors and internal stakeholders.Good organisation, prioritisation and problem-solving skills, with the ability to work independently and as part of a team.For the control-focused opportunity, exposure to quality assurance, reconciliation, AML, or transaction auditing will be highly regarded. Strong Excel skills are also advantageous.What you'll get in return
This is a strong opportunity to broaden your financial services experience within a large global organisation and develop practical exposure across investor services, registry operations, quality assurance and risk controls.

• $75k package on a Fixed Term Contract which includes paid leave.
• Flexible working with up to 3 days working from home after training.
• Work with experienced financial services and registry professionals.
• Build specialist knowledge across investor transactions, financial markets operations and regulatory processes.
• Join a collaborative team where accuracy, service and continuous improvement are valued.
• Gain experience with a globally connected organisation and a broad range of financial services stakeholders.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email it to fiona.russell@hays.com.au
#3017921