Retail Business Leader
- Lead the day-to-day operations of the store in Robina.
- Coach and develop a strong retail team to achieve sales and service goals.
- Deliver an exceptional customer experience while managing store performance.
Job Description
Retail Business Leader – Robina, QLD
Great teams make great stores. Lead ours in Robina.
At Fantastic Furniture, we help Australians create homes they love. We're looking for a hands-on Retail Business Leader who can build a strong team, deliver a great customer experience and drive our Robina store's performance. If you enjoy developing people, taking ownership and seeing the results of your work, this could be your next move.
About the role
You'll lead the day-to-day running of the store, bringing together sales, customer service and operations. You'll be visible on the floor, supporting your team through busy periods and setting clear expectations that help everyone succeed. Your responsibilities will include:
- Coaching and developing your team to achieve sales and service goals.
- Building a positive team culture where people feel supported and accountable.
- Delivering a welcoming customer experience, from browsing to collection.
- Tracking business performance and putting improvements into action.
- Managing rosters and resources to meet customer demand.
- Overseeing stock management, merchandising and presentation across the showroom and warehouse.
- Maintaining a safe workplace and ensuring store procedures are followed.
- Resolving customer concerns with a practical, helpful approach.
About you
You're an experienced retail leader who knows how to balance commercial results with a great team and customer experience. You're comfortable making decisions, managing competing priorities and getting involved when your team needs support. You'll bring:
- Experience leading a retail store or comparable business.
- A track record of achieving sales targets and improving performance.
- Strong coaching skills and experience developing team members.
- Confidence managing rosters, stock and daily operations.
- Clear communication and a calm approach to solving problems.
- A commitment to customer service and workplace safety.
Why join us?
Take ownership of a store where your leadership makes a difference every day. You'll have the opportunity to develop your team, shape the customer experience and contribute to a well-known Australian furniture retailer.
Ready to lead our Robina team? Apply now.
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