Customer Support Representative
- Support Account Executives with quotes, pricing and product information
- Manage customer requests and validate pricing and product codes
- Utilise Excel for data management and reconciliation
Job Description
- Work for a company recognised as an Employer of Choice
- Join a supportive, people-first culture in an ASX200 IT company
Join Data#3 as a Customer Support Representative, where you’ll play a key role supporting our technology customers with accurate product, pricing and quoting solutions.
In this full-time hybrid role (2 days in the office) based in Brisbane, you’ll work closely with Account Executives, vendors and distributors to manage quotes, product information and customer requests. This 12-month limited-term opportunity is ideal for someone who enjoys working with technology products, data and fast-paced customer requirements.
In this role you will:
- Support Account Executives with quotes, pricing and product information
- Work with EUC products including desktops, notebooks, monitors and accessories
- Use Excel to manage large datasets, lookups, filtering, pivot tables and reconciliation
- Validate pricing, product codes and quotes against customer requirements
- Liaise with vendors and distributors regarding stock, lead times and substitutions
- Manage competing requests while maintaining accuracy and service levels
About You
- Experience in technology sales support, customer service or product administration
- Strong Microsoft Excel skills, including XLOOKUP/VLOOKUP and pivot tables
- Understanding of EUC products and technology solutions
- Experience supporting quoting, pricing or order processes
- Strong attention to detail and process management
- Excellent communication and stakeholder management skills
- If you’re looking for a 12-month opportunity to build your experience in technology, product and customer support, you’ll be part of a dynamic team that values initiative, accuracy and customer focus.
Who is Data#3?
An ASX200-listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title.
At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.
Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.
REF: SACA114337
Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.
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