Customer Service Support Officer
- Fast-paced customer service role supporting a popular Australian publication launch
- Assist customers with enquiries, orders, and online sales
- Maintain high levels of service and accuracy during a busy seasonal period
- Commencing 28 September 2026 until 18 December 2026
- Fast-paced customer service, enquiries, order processing and online sales
- Support the launch of a popular Australian publication
About the Role:
We are currently seeking two experienced Customer Service Support Officers to join a busy seasonal customer service operation supporting the launch and sale of a popular annual Australian publication.
This is a hands-on customer service role where you will assist customers with enquiries, orders, payments and online purchases, while ensuring a high level of service and accuracy throughout a busy seasonal period.
Responsibilities:
- Respond to customer enquiries via phone and email
- Process customer orders and sales transactions
- Assist customers with online ordering and self-service options
- Process BPAY and other payment-related enquiries
- Manage returned-to-sender orders and customer follow-up
- Record and categorise enquiries accurately within the CRM
- Provide clear and professional information to customers
- Identify and escalate recurring issues or complex enquiries
- Share knowledge and information with other team members
- Assist with improving customer service processes
- Maintain accurate records and ensure customer information is handled appropriately
About You:
You will be an experienced customer service professional who enjoys working in a busy environment and providing a high standard of service.
To be successful, you will have:
- Previous experience in customer service, ideally within a high-volume or call centre environment
- Excellent verbal and written communication skills
- Strong administration and organisational skills
- Excellent attention to detail and accuracy
- The ability to learn new systems and processes quickly
- Confidence using Microsoft Office and computer-based systems
- The ability to manage competing priorities and work independently
- A positive, team-focused and customer-oriented approach
Experience using a CRM, particularly Microsoft Dynamics, will be highly regarded.
About the Organisation:
Join a prominent Australian organisation providing important services and information to the community. You will be part of a professional team supporting a busy seasonal customer service operation during the launch and sales period of a well-known annual publication.
The Next Step:
To be successful, you must be willing to obtain a clear National Police Check and have unrestricted Australian working rights.
Click on the APPLY button or contact Nicole on 03 9629 9999 or 0422 031 554 for a confidential discussion.
We welcome and encourage applications from people with disabilities and are committed to providing a supportive and inclusive workplace.
Reference number: NB50230
Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.
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Consultant
NBrown@dixonappointments.com.au
Reference number: BBBH50230
Profession:Government, Defence, EmergencyGovernment Federal
Company: Dixon Appointments
Date posted: 14th Sep, 2026
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