Customer Service Specialist
- First point of contact for customers, resolving enquiries and managing customer cases.
- Maintain exceptional customer service standards and support customers through various enquiries.
- Collaborate with internal stakeholders to facilitate issue resolution and contribute to process improvements.
An exciting opportunity has become available for a Customer Relations Officer to join a growing player within the automotive industry. This is an initial 2-month temporary assignment, with the potential for extension based on business needs and performance.
Working within a collaborative and supportive team, you'll be the first point of contact for customers, helping to resolve enquiries, manage customer cases, and ensure a seamless customer journey.
About the Role As a Customer Relations Officer, you will play a key role in maintaining exceptional customer service standards and supporting customers through a variety of enquiries and escalations.
Key Responsibilities
- Manage inbound and outbound customer enquiries via phone, email and digital channels
- Handle customer cases from initial enquiry through to resolution
- Maintain accurate customer records within CRM systems
- Liaise with internal stakeholders and dealership networks to facilitate issue resolution
- Support customer satisfaction initiatives and follow-up activities
- Prepare reports on customer interactions, trends and case outcomes
- Assist with documentation and compliance-related customer matters
- Support customer communication campaigns, recalls and service programs
- Contribute to process improvements and customer experience initiatives
About You To be successful in this role, you will have:
- Previous experience in customer service, customer relations, contact centre or similar environments
- Outstanding verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- A professional, empathetic and customer-focused approach
- Excellent organisational skills and attention to detail
- Confidence using CRM systems and Microsoft Office applications
- The ability to manage multiple priorities in a fast-paced environment
- A proactive attitude and a willingness to collaborate across teams
Automotive industry experience is highly regarded but not essential.
What's on Offer?
- Immediate start opportunity
- Initial 2-month temporary assignment with potential to extend
- Monday to Friday business hours 9;00AM - 5:30PM
- $35.50PH + SUPER | weekly pay
- Modern office environment located in Macquarie Park
- Convenient access to public transport
- Opportunity to gain experience with a respected organisation in the automotive sector
- Supportive team culture and career development exposure
If you're a customer-focused professional who enjoys building relationships, solving problems and delivering outstanding service, we'd love to hear from you.
Apply now to be considered for this exciting temporary opportunity.
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