Customer Service Representative - Canberra
- Join a community-minded bank as a Customer Service Representative.
- Provide exceptional service to customers regarding their financial needs.
- Work part-time or casual with flexible availability, no weekends.
- Kick off your banking career with a community minded and trusted bank
- Supportive team environment with great career pathways
- Part-time and casual opportunities, no weekends
Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team providing great service to IMB Customers in relation to their financial needs. We have a part-time opportunity working three full days per week, and a casual position (flexible availability required), both working from our friendly branches across the ACT and Queanbeyan.
About the role
- Proactively engaging members in conversations and interactions across face-to-face, phone and online channels
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms
- Cash handling, balancing and administrative duties
- Working with your Branch Manager and team to collectively achieve the goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
About you
- Experience in sales and service, in any industry
- Flexible availability Monday-Friday
- Cash handling skills with an eye for detail
- A learning mindset and the ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team
- The willingness to travel within the region as required for training or staff relief.
About IMB
We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.
IMB Benefits include:
- A supportive culture that actively promotes inclusion
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in your learning and professional growth.
To apply, follow the prompts. Applications close October 4, 2026. For further information, please send your enquiries to imb.careers@imb.com.au. Please note that email applications are not accepted.
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