Customer Service & Operations Coordinator

Customer Service & Operations Coordinator based in Kingsgrove

Your new company
Work for a well-known facilities service based in Kingsgrove.

Your new role

Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system. Monitor and follow up on the progress of works to completion through our Works Management System (WMS). Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly. Ensure adherence to SDP safety protocols and handle escalations as per the established procedures. Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.

What you'll need to succeed
Proven experience in data entry with a high level of accuracy.Previous contact centre/customer service experienceHigh attention to detailStrong knowledge of CRM systems and MS Office.Exceptional attention to detail.Ability to work independently and manage multiple tasks within the specified time frame.Excellent communication and customer service skills.Previous experience in a facility management or service delivery environment is a bonus.
What you'll get in return
$36.81 - 38.89 p/h + super (depending on experience)Ongoing temporary with potential to go PermanentBased in Kingsgrove (parking close by)Initially Monday to Friday 8am - 6pm roster (must be flexible in future to work weekends occasionally)ASAP startFriendly, supportive and flexible team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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