Expired today
Customer Service Officers
KEY POINTS WE FOUND
- First point of contact for the community across various channels.
- Provide accurate information on council services and process customer requests.
- Deliver positive customer experiences in a fast-paced environment.
Alchemy Recruitment is partnering with a local government client to support them in recruiting for multiple casual Customer Contact Officers based on the Sunshine Coast.
$38.05/hr + super | 12-month casual contract |
About the role
- First point of contact for the community across phone, face-to-face, email and online channels
- Provide accurate information across a wide range of council services
- Process customer requests and route complex enquiries to the right teams
- Deliver positive customer experiences in a fast-paced, high-volume environment
- Based at the Caloundra Administration Building, with work across the council’s Customer Contact locations as required
Hours and availability
- Casual, Monday to Friday, shifts generally 4 to 8 hours
- Close to full-time hours (up to 38 per week) in peak periods: January to March and July to October
- Hours may reduce outside peak periods based on operational needs
- Availability during school holidays is essential
- Must be available for a structured three-week training and onboarding program from Tuesday 17 November 2026, with full attendance required
Preferred Requirements
- Outstanding customer service and communication skills
- Experience in a contact centre, front counter or customer-facing role
- Strong computer literacy and the ability to learn multiple systems quickly
- Attention to detail and a practical approach to problem solving
- Resilience, adaptability and a calm approach with challenging customers
- A positive, team-focused attitude and genuine commitment to service
Preferred Qualifications
- Certificate III or IV in Customer Engagement, Business or similar (desirable, not essential)
- Previous local government or public sector experience (highly regarded)
How to apply
Click Apply to submit your resume.
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Skills
0 of 10 matchedAdaptableAttention to detailCalmness in challenging situationsComputer literacyCustomer engagementCustomer serviceExcellent communication skillsMultichannel communication (phone, face-to-face, email, online)Problem solvingResilience
Licenses & certifications
0 of 4 matchedBusiness qualificationCertificate iii in customer engagementCertificate iv in customer engagementLocal government experience
Alchemy Recruitment Consulting