Customer Service Officer

WA, Kalamunda Water Park - Kalamunda 6076

WA, Kalamunda Water Park - Kalamunda 6076

• Great workplace flexibility 
• Free facility access 
• Multiple positions available

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.

Join the Team at Kalamunda Water Park!

Located in the heart of Kalamunda, WA, Kalamunda Water Park is a family-favourite summer destination featuring a 50-metre Olympic-sized pool, wading and toddlers’ pools, and two thrilling tube slides—the Zig Zag and the Corkscrew. With shaded picnic areas and a fully catered kiosk, it’s the perfect place for fun in the sun.

We’re now looking for enthusiastic and customer-focused team members to help us deliver safe, memorable, and enjoyable experiences for our community.

The Role

We have multiple customer based roles including Customer Service Officers to join our fantastic local water park. Casual positions available 15-20 hrs per week. If you are fun & energetic with a can do attitude, look no further!

Previous experience preferred however not necessary. 

You understand that our Customers are coming to the venue for a great day out and you are keen to be part of that enjoyment. You are reliable and understand the required hours are weekends, public holidays and school holiday periods. 

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Provide excellent customer service to all customers 
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Basic operation of Microsoft Office
• Promote the centres services and programs to our patrons
• Develop and maintain good working relations with patrons
• Provide information on our product range, including promoting healthy food options
• Current First Aid Certificate desirable 
• Current CPR Certificate desirable
• Police Check (if over 18 years old)
• Working with Children Check / Blue Card (if over 18 years old)

*If you do not have the above certificates, you much be willing to obtain immediately.

Our park operates weekends, public holidays and school holidays. Applicants must be available to work these times to be considered for the role.

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

Apply now !!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes: 

-        A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone. 

-        Allowing a short video submission describing their application for the job

-        Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

https://belgraviagroup.com.au/childsafe#statement