Customer Service Officer
- Serve as a key point of contact for clients and families.
- Ensure prompt and respectful assistance regarding appointments and inquiries.
- Promote client satisfaction and enhance communication.
- Full-time, Ongoing
- Attractive Salary Packaging
- Culture that supports work-life balance
About Sunraysia Community Health Services
Sunraysia Community Health Services (SCHS) is a leading not-for-profit community health organisation dedicated to improving health and wellbeing outcomes across our region. We provide primary and preventive health services to individuals and families who may be at risk of poor health outcomes or experience barriers to accessing care.
At SCHS, we recognise the significant impact that the Social Determinants of Health have on the lives of our community members and are committed to addressing health inequities through a client-centred, relationship-based model of care. Our approach focuses on care coordination, working alongside consumers, families, and communities to understand their unique circumstances and support health and wellbeing within the context of their everyday lives. Through collaboration, innovation, and a strong commitment to community, SCHS strives to create healthier, more connected communities.
Learn more about the benefits of working at SCHS
Why work with us
- We offer a place where you know you are contributing to an organisation committed to helping others
- We have some great talent who are happy to share their experience and skills to help you on your way
- Salary packaging up to $15,900 per year to increase your take home pay, plus additional meals and accommodation salary packaging available up to $2,650 per year.
- Professional development opportunities
- Modern facilities
- Free Flu vaccinations
- Employee Assistance Program (EAP)
The Role
The customer service officer serves as a key point of contact between clients, families, and the healthcare organisation. This role ensures that clients receive prompt, respectful, client centred assistance regarding appointments, billing and general enquires.
To be the first point of contact for clients, families, and visitors, ensuring a welcoming and supportive experience while efficiently managing front desk operations and administrative tasks.
The customer service worker helps create a positive experience by addressing concerns, resolving issues, and guiding clients through administrative processes with empathy and professionalism.
This position supports the overall goals of our organisation by promoting client satisfaction, enhancing communication, and contributing to the efficiency and effectiveness of client care delivery.
Key Selection Criteria
Mandatory:
- Previous experience in a customer service or administrative role, preferably in a healthcare setting.
- Strong communication and interpersonal skills, with the ability to handle sensitive situations and information with empathy and professionalism.
- Excellent organizational skills and attention to detail
- Ability to multitask, prioritize workload, and work in a fast-paced environment.
- Demonstrated experience in computer and data entry using Client Management Systems or equivalent database products.
Preferred:
- Certificate IV in administration or equivalent qualification
- Knowledge of the local health service sector.
For a confidential discussion, please contact Kate Pratt, Program Manager Client Access and Coordination, on 03 5022 5444 or kpratt@schs.com.au
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