Customer Service Officer
- Handle high volumes of inbound calls from residents and the general public.
- Respond to enquiries regarding council services, rates, waste collection, parking and community facilities.
- Log and update customer requests, complaints and service enquiries in council systems.
Public Sector People are partnering with a local government organisation to recruit for an Customer Support Officer.
Contract: 3 months | Immediate Start
Hourly Pay Rate: $40 - $45 p/h + Super
Responsibilities:
- Handling high volumes of inbound calls from residents and the general public.
- Responding to enquiries regarding council services, rates, waste collection, parking and community facilities.
- Logging and updating customer requests, complaints and service enquiries in council systems.
- Providing accurate information and resolving customer enquiries in a professional and timely manner.
- Escalating complex enquiries or issues to the relevant council departments for further assistance.
Essential:
- 2+ years experience in an customer service support role within local government or working in a politically sensitive environment
- Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded
For a confidential discussion, please contact Chloe Dallimore at cdallimore@publicsectorpeople.com.au
Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.
To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au
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