Customer Service Manager
- Lead and inspire retail teams to deliver exceptional customer experiences.
- Drive sales performance and operational leadership across multiple departments.
- Foster a culture of engagement, collaboration, and continuous improvement.
Be part of the energy and excitement at Myer Melbourne. Lead and inspire passionate retail teams to deliver exceptional customer experiences while driving sales performance in one of Australia's most iconic department stores.
As a Customer Service Manager, you'll be at the forefront of customer service excellence, leading teams across multiple departments to create memorable shopping experiences. You'll champion Myer's strategic vision through effective operational leadership, team coaching and fostering a culture of engagement, collaboration and continuous improvement.
Working alongside a supportive leadership team, this pivotal role offers outstanding opportunities to develop your leadership capability and progress your career in retail management.
- Lead high-performing teams to deliver exceptional customer and commercial outcomes
- Excellent opportunities for career progression, succession planning and leadership development
- Join a collaborative leadership team at our Flagship Melbourne City store
About The Role:
- Manage the daily operations of your departments, driving customer satisfaction and financial performance
- Optimise team productivity by leveraging workforce management and further developing team member skills
- Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition
- Maximise the team’s customer service focus by effective management and delegation of tasks to minimise operational activities
- Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders
- Maximise your time spent within your departments to lead and manage your teams and gain customer insights
About You:
- Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail environment
- People leadership skills with a 'hands-on' approach are essential
- Demonstrated ability to lead teams, achieve targets and monitor KPI's
- Experience in performance management and getting the best from your teams will be highly regarded
- Customer focused with superior customer service skills
- Strong retail, financial and business acumen
- Excellent time management skills with the ability to prioritise and achieve within timelines
Benefits to you:
- Become a leader within one of Australia’s most-loved department stores
- Career development and progression opportunities, local and national
- Exciting Team Member discounts and exclusive offers
- Access to volunteer, parental and lifestyle leave
- Service Recognition, Inspirational People Awards, and more!
Our leadership team operates on a fortnightly rotating roster to support key store trading hours, including weekends and peak retail periods such as Black Friday and the Christmas/New Year trading season.
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Skills
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