Customer Service Coordinator
- Respond to customer enquiries via phone and email, providing timely and helpful support.
- Process customer orders and ensure accurate data entry across internal systems.
- Coordinate orders from placement through to delivery, keeping customers updated on progress.
Previous experience in customer service, order processing or coordination is required.
The Company
Our client is a fast-paced manufacturing business based in Pakenham, looking for a Customer Service Coordinator to join their team on a temporary, ongoing basis, with the potential to become permanent for the right person. This is a great opportunity for someone who enjoys a busy environment, building customer relationships and supporting the day-to-day operations of a growing business.
Key Responsibilities
- Respond to customer enquiries via phone and email, providing timely and helpful support
- Process customer orders and ensure accurate data entry across internal systems
- Coordinate orders from placement through to delivery, keeping customers updated on progress
- Liaise with internal teams, including sales, production and logistics, to ensure customer requirements are met
- Proactively follow up on delays, resolve issues and provide suitable solutions
- Maintain accurate customer records and support general administrative tasks as required
About You
- Previous experience in customer service, order processing or coordination, ideally within a manufacturing or supply chain environment is essential
- Strong communication and organisational skills, with a customer-focused approach
- Excellent attention to detail and confidence managing multiple priorities in a fast-paced environment
- A proactive and solutions-focused attitude, with the ability to work both independently and as part of a team
- Comfortable using computer systems and learning new processes
What’s on Offer?
This is a great opportunity to join a busy manufacturing business where you can make an immediate impact and become part of a supportive team. The role is temporary and ongoing, with the potential to transition to a permanent position for the right candidate. An ASAP start is available, so this opportunity would suit someone who is ready to hit the ground running.
If this sounds like the right opportunity for you, please APPLY or contact Hannah Nellist at Blackbook Executive on (************* to discuss further.
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