Customer Service Advisor
- Support customers across phone, email, live chat and social media.
- Assist with enquiries on orders, products, deliveries, and returns.
- Provide support to stores and internal teams while completing admin tasks.
Looking for a flexible casual role with a well-loved Australian brand? Join Adairs during our busiest and most exciting trading season and play an important role in helping customers create homes they love.
We're seeking customer-focused Customer Service Advisors to join our team on a casual basis through to March, supporting our peak retail period.
About the Opportunity
You'll be supporting customers across phone, email, live chat and social media. You'll join a friendly and supportive team based in our Chadstone Support Office, helping deliver exceptional service when our customers need us most.
How You’ll Spend Your Day:
- Assisting customers with enquiries on orders, products, deliveries, and returns
- Coordinating with delivery partners to resolve issues quickly and effectively
- Providing support to our stores and internal teams
- Completing admin and ad hoc tasks to keep things running smoothly
Why Join Adairs for the Season?
- A passionate, high-performing team who love what they do
- Fantastic team discounts – 50% off full-price styles, 15% off sale items, plus free shipping
- Access to exclusive sample sales
- Support from our EAP partner for health, financial, and personal wellbeing
- Tailored learning and development through our Adairs Academy
What We're Looking For
- A genuine passion for helping people
- Strong communication and problem-solving skills
- Previous customer service, retail or contact centre experience
- A positive, adaptable and team-focused approach
- Availability to work Monday-Friday and some weekends
Apply Now
If you're looking for a casual opportunity where you can make a real impact, develop your customer service skills and be part of a brand that helps Australians make their house feel like home, we'd love to hear from you.
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Skills
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