Customer Experience Manager

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Our client is a global luxury retailer renowned for exceptional customer experiences within a beautifully designed boutique in the heart of Leederville. Known for personalised styling, attention to detail and making every client feel valued, the brand has built a strong presence in the high-end market. Supported by a passionate team and international collaboration, they deliver a seamless experience that blends elegance, expertise and outstanding service. 

Customer Experience Manager – Luxury Retail Leadership
This is a rare opportunity to step into a global luxury brand as a Customer Experience Manager, where you’ll combine inspirational leadership, sales performance and styling expertise in a beautifully designed showroom environment.
This role requires a highly capable retail leader who thrives in busy, consultative environments, with the ability to manage large collections and extensive ranges while leading a team to deliver exceptional client experiences. You’ll guide a passionate team, manage high-profile client appointments, and ensure sales performance and operational excellence remain front of mind.
What’s in It for You • Work/Life Balance: Full-time leadership role with a flexible roster, including one weekend day off per week.
• Global Training: Induction and training held in the USA at their flagship headquarters, with ongoing luxury retail development in Australia.
• Premium Environment: Work within a beautifully designed showroom representing a globally respected luxury brand.
• Career Growth: Join an international business that values leadership, expertise and long-term career development.
Key Responsibilities • Lead and Inspire: Drive a high-performing culture by coaching, mentoring and developing a passionate retail team.
• Sales Performance: Lead from the front in a consultative sales environment, recognising opportunities to maximise revenue and exceed KPIs.
• Customer Experience: Deliver personalised styling consultations and guide clients through important purchases with confidence and care.
• Operational Leadership: Manage large product collections and showroom displays within a fast-paced environment while ensuring smooth daily operations.
• Global Collaboration: Partner with international leadership teams and participate in immersive brand training at a flagship showroom overseas.
What We’re Looking For • Senior Retail Leadership Experience: Proven experience leading teams in premium or high-volume retail environments.
• Consultative Sales Strength: Confident in guiding clients through considered purchasing decisions while delivering exceptional service.
• Operational Expertise: Experience managing large product ranges, collections and stock in a busy showroom environment.
• Sales-Driven Leadership: Demonstrated ability to drive sales performance, coach teams and achieve commercial outcomes.
• Professional Presence: Polished communication skills with the ability to build strong client relationships and lead by example.
This is more than a management role. It’s an opportunity to step into a high-profile leadership position within luxury retail, shaping the customer experience while leading a talented team in a dynamic showroom environment.
If you're passionate about leadership, styling, consultative sales and retail excellence, this could be your next exciting career move.
Reference number: 1209137
Profession:Retail & Consumer ProductsBridalwear

Company: Frontline Recruitment
Date posted: 24th Aug, 2026