Customer Care Specialist
- Act as the first point of contact for workers and clients, providing exceptional customer support.
- Coordinate onboarding documentation, contracts and visa/work rights checks.
- Investigate and resolve worker and client queries, taking ownership through to resolution.
Melbourne CBD – Collins Street Location
Temp Role | $41 per hour + Super
Immediate Start | Full-Time Hours Mon-Fri
WOW Recruitment is seeking a Customer Service & Onboarding Administrator to support a global workforce solutions organisation based in Melbourne’s CBD.
This is a fantastic opportunity for someone who genuinely enjoys helping people, solving problems and delivering outstanding customer service.
You'll be the key point of contact for workers and clients, managing onboarding, compliance, documentation and queries while building strong relationships in a fast-paced environment.
Perks & Benefits
- Work with a global workforce solutions business with potential for a permanent opportunity
- Supportive, professional team environment in a prime CBD location
- Hybrid working arrangement after training period (WFH Mondays & Fridays)
- Great hourly rate and immediate start available
What You Will Be Doing
- Act as the first point of contact for workers and clients, providing exceptional customer support
- Coordinate onboarding documentation, contracts and visa/work rights checks
- Investigate and resolve worker and client queries, taking ownership through to resolution
- Maintain accurate records across multiple systems and ensure compliance requirements are met
- Liaise with payroll and invoicing teams to ensure smooth service delivery
- Support HR-related processes including timesheets, performance matters and workplace health & safety
What You Bring
- Experience in onboarding, recruitment, HR administration, contractor management or high-volume customer service
- A genuine passion for helping people and delivering exceptional customer service
- Strong communication skills and confidence speaking with clients and stakeholders
- Professional, energetic and positive attitude
- Ability to remain calm under pressure and manage multiple priorities
- Strong attention to detail and problem-solving skills
- Confident using Microsoft Office and CRM systems
If you are passionate about customer service, enjoy helping people and want to join a fast-paced, collaborative and fun team, APPLY NOW and Louise will be in touch.
#SCR-louise-anderson
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