Contact Centre Consultant

VIC, Belgravia Leisure Contact Centre - Melbourne 3000

100% Hybrid role - Work from Home

Contact Centre Consultant

• Looking for flexibility in your role with a modern office and great public transport access?

• Are you a great problem-solver?

• Do you love providing great customer experiences for a wide range of people?

• Do you have a great phone manner and ‘smile in your voice’?

Full-time opportunities available. All training provided.

About Us

At Belgravia Leisure, we believe in the power of our people in connecting the community to leisure. We aim to bring leisure to life. We are supporting our communities in staying active and connected in our leisure, swimming, fitness, sporting, health and wellness venues.

The Role

We are looking for passionate contact centre consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers.

We are seeking full-time representatives with flexible availability to work rotating weekday and weekend shifts, onsite at our Abbotsford office and also work from home (excluding weekend shifts). This is a hybrid role. 

A few of the duties and responsibilities included are:

• Inbound and outbound customer communication through phone, email, social platforms, SMS and web message
• Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards.
• Engaging with customers and promoting our services
• Develop positive relationships with customers to provide the best customer experience.
• Additionally, performing tasks as guided by your manager.

Essential qualifications

• Current First Aid (Level 2)
• Current CPR Certificate
• Working With Children Check (or equivalent)
• National Police Check

About you

• A can-do attitude
• Shows attention to detail.
• Great telephone manner
• Team player
• Fast learner
• Good computer skills
• Positive, friendly, helpful, and energetic

Benefits

• Free Gym/Pool membership
• Discounted Golf memberships
• Great starting salary
• Be part of a dynamic and growing team
• Fun work culture aimed at seeing you succeed.
• Plus, many more staff benefits

If you like the sound of us, then submit your application and apply now.

We'd love to hear from you. 

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes: 

-        A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone. 

-        Allowing a short video submission describing their application for the job

-        Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

https://belgraviagroup.com.au/childsafe#statement