COMMERCIAL ASSISTANT

• Call Centre & Customer Service
• Customer Service
• Sydney
• Contract or Temp

16/9/2026

• Based on Sydney's Northern Beaches
• Excellent Hourly Rate
• Ongoing Temp Role

Our client is the largest family-owned global company in the field of fragrances and flavours.  As an international Swiss company, their passion is for creativity and innovation combined with an understanding of sensory perceptions and trends have built their world class reputation.  They have significantly invested in Research and Development with excellent results in reinventing the best of what nature offers.  Employing over 10,000 people worldwide in over 64 countries they are the best in their field.
 
You new role: 

• Promote the "Customer Orientated" value within the Supply Chain Organisation 
• Build an intimate relationship with Firmenich commercial partners and Customers' key representatives 
• Provide solid customer service support to commercial and prospects. 
• Have close collaboration with commercial and related' stakeholders (internal & external) to deliver challenging customers' requirements / needs 
• Versatile and quick to address customer, commercial and related stakeholder's challenges/concerns while ensuring on time deliveries (Post Goods Issued timely) 
• Maintain clear effective communications with customers by highlighting potential issues, opportunities and action plans if such situations arise 
• Thorough follow up and closure on customer feedback and complaints 
• Monitor & track overseas shipments from affiliates till customers' receipt besides overseeing local plant supply to customers 
• Assist in reducing overall inventory costs by optimizing forecast, providing good analysis and provision of customer demand, rigorous monitoring of on time delivery 
• Participate in projects which require Customer Experience involvement

 Experience needed:

• Good computer literacy and ability to master systems & tools: SAP, Atlas, Cristal
• In-depth knowledge and usage of sales working processes
• Proven ability to develop and maintain good working relationship with clients
• Team player, able to work with many different functions and people
• Being organised
• A proactive growth mindset and a can-do attitude
• Degree/diploma highly advantageous

The successful candidate will have at least 3 years working experience as commercial assistant, customer service and supply chain with SAP experience essential.

APPLY NOW by submitting your up to date Resume and cover letter to julie@optimalrecruitment.com.au
For a confidential chat call Julie on 02 8416 4181