Client Services Officer
- Provide exceptional customer service in a fast-paced veterinary environment.
- Manage client communications and appointment bookings efficiently.
- Assist clients with insurance claims and payment processing.
- Casual position offering flexibility
- On-site parking, fun team events
- Career growth pathways
Imagine being part of a state-of-the-art veterinary specialist hospital right here in Robina on the Gold Coast. At SASH Robina, we’re proud to deliver world-class veterinary care to our community, offering a comprehensive range of clinical services in a cutting-edge facility built for excellence.
We’re currently seeking a warm, professional, and highly organised individual to join our team as a casual. This is not your average Customer Service role, it’s fast-paced, dynamic, and incredibly rewarding.
As part of a 24-hour specialist and emergency hospital, you’ll work across rotating roster, where no two days are ever the same. Currently, our Client Services department operates between 7:00 am to 10:00 pm.
Key Responsibilities
- Welcoming clients and managing the flow of the waiting room
- Handling a high-volume email inbox and telephone calls with efficiency and care
- Booking and coordinating appointments both in person and over the phone
- Acting as a key liaison between clients and our clinical teams
- Processing payments via cash, EFTPOS, and other methods
- Requesting and following up on results, samples, and documentation from third parties
- Assisting clients with insurance claim processing
About You
This is a challenging role—not for the faint-hearted. We’re looking for someone who brings energy, empathy, and professionalism to every interaction.
- Ideally you will have experience working in a Veterinary Hospital
- Minimum 2 years’ experience in a similar client-facing role
- Experience with EzyVet (preferred), or the ability to quickly learn new systems
- Flexibility to work a rotating roster, including weekends and public holidays
- A polished, professional appearance and demeanor
- Strong initiative and task prioritisation skills
- A genuine passion for animals and customer service
- Emotional resilience and empathy
- Clear, confident communication skills
- A reliable work ethic and collaborative spirit
Why Join SASH?
- Competitive pay with overnight and weekend penalty rates
- Convenient location, close to public transport, shops, and food venues
- Opportunity to work closely with talented and leading veterinary professionals
- Opportunities for career development
- A supportive and dedicated leadership team
- Brand new, modern hospital building
- On-site parking
- Access to FLARE – discounts app
If you're inspired by values like Care, Integrity, Teamwork, and Excellence, and want to be part of a supportive, positive team culture, we’d love to hear from you.
Please apply with your CV and cover letter by clicking “Apply Now".
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