Client Services Manager - Commercial Cleaning
- Lead the delivery of exceptional contract performance and exceed client expectations.
- Develop and maintain strategic partnerships with key clients to drive customer satisfaction and growth.
- Manage a high-performing team and ensure all services are delivered safely and efficiently.
OCS Australia is a trusted facilities services provider, delivering safe, clean, and well‑managed environments across a wide range of industries including aviation, healthcare, education, commercial, government, transport, and retail. Operating nationally, OCS provides both standalone and integrated services such as cleaning, facilities management, hygiene, waste management, maintenance, and specialist support — all delivered with a strong focus on quality, safety, and people.
OCS Australia is part of the OCS Group, a global organisation with a proud history dating back to 1900, founded in the United Kingdom. Today, the OCS Group employs over 130,000 colleagues across more than 30 countries, combining global expertise with local knowledge to support thousands of clients worldwide while remaining committed to its people‑first values.
Backed by more than 125 years of experience, OCS brings international standards, proven systems, and deep industry knowledge to everything it does — while staying grounded in local leadership, community connection, and workplace inclusion. Since the organizational growth and developments demands we are looking for a dynamic and experienced candidate to join us as a Client Services Manager in Sydney.
As a Client Services Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to ensure that we have a compelling solution that results in the win. In addition, you will play a key role in ensuring financial and operational objectives are exceeded, delivering our future growth through developing and maintaining customer relationships, managing the mobilisation of major accounts and developing and supporting a strong operational team.
Key responsibilities include:
- Lead the delivery of exceptional contract performance, consistently exceeding client expectations, service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
- Develop and maintain strategic partnerships with key clients, acting as a trusted advisor to drive customer satisfaction, retention, and long-term growth.
- Identify, secure, and implement growth opportunities within existing portfolios while supporting the acquisition of new business and service expansion initiatives.
- Develop and execute strategic operational plans that align with customer objectives, organisational goals, and industry best practices.
- Lead a high-performing team of operational leaders, fostering a culture of accountability, engagement, safety, collaboration, and service excellence.
- Proactively monitor contract performance through data analytics, reporting, audits, and customer feedback, implementing corrective actions and continuous improvement initiatives where required.
- Maintain strong commercial discipline through effective budget management, financial forecasting, cost control, and margin optimisation to achieve business targets.
- Ensure all services are delivered safely, efficiently, and in accordance with company policies, legislative requirements, quality standards, and Health, Safety, Environment, and Quality (HSEQ) frameworks.
About you:
This is an excellent opportunity to join a market leading team in which you will be integral to delivering our future success. You will:
- Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations.
- Hold relevant industry qualifications and memberships and have experience of working across and delivering on multiple service streams.
- Experience working in compliance with company OH&S policies and work safe reporting requirements.
- Have excellent reporting, organisation, negotiation and conflict resolution skills
- Have excellent communication and relationship building skills
- Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others.
Our Commitment to Country and Community
OCS Australia proudly acknowledges the Traditional Custodians of the land on which we live and work across Australia, and we pay our respects to Elders past and present. We recognise their enduring connection to land, waters, and community, and we are committed to walking forward with respect, learning, and shared responsibility.
As a national organisation supporting essential services, we understand that caring for people and places begins with respect — for history, culture, and community. This commitment underpins how we operate, how we support our teams, and how we build inclusive workplaces where everyone belongs.
Why you’ll love it,
Working at OCS means joining an organisation that values inclusion, safety, fairness, and opportunity, where people are encouraged to grow, contribute, and succeed. As part of the global OCS Group, with over a century of history, we combine strong local leadership with global expertise to provide stable careers, clear pathways, and a workplace culture built on care, respect, and pride in the work we do.
- Clear career progression with real personal growth.
- A performance‑driven culture that recognises effort and initiative.
- Genuine recognition that rewards hard work - True Recognition- True values.
- Competitive salary and employee benefits - We offer fair, market‑competitive remuneration along with benefits.
- Gain hands‑on experience working alongside experienced professionals, with access to knowledge, mentorship, and valuable industry connections.
If this sounds like you, hit the apply button and connect with our wonderful team.
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