Client Service Officer
- Provide exceptional customer service to clients and their pets
- Manage front-of-house operations and coordinate appointments
- Handle a high volume of calls and process payments
- Full-Time and Part-Time, positions available
- Supportive team environment with plenty of training and guidance
- A rewarding industry where you can help make a difference
The Small Animal Specialist Hospital (SASH) is the largest veterinary hospital in the Southern Hemisphere, offering 24/7 specialist and emergency services across Australia. At SASH, we are committed to delivering the highest standards of veterinary care – made possible by compassionate, motivated people working in a supportive, collaborative environment.
We're currently seeking a full-time or part-time, Client Service Officer to become the welcoming face and first point of contact for clients and their beloved pets. If you're passionate about customer service, love animals and thrive in a dynamic, fast-paced environment – we want to hear from you!
About the Role:
This is not your average reception job – every day at SASH presents new challenges. You'll be part of a fast-paced, 24-hour emergency and specialist hospital, working 10-hour shifts on a rotating roster. Expect variety, purpose, and the chance to make a real difference.
Key Responsibilities:
- Greet clients and manage front-of-house areas, including waiting rooms
- Handle a high volume of incoming calls and emails using multiple systems
- Coordinate and book appointments across various departments
- Act as a liaison between clients and clinical staff
- Process payments (cash, EFTPOS, and insurance claims)
- Request results, samples, and documentation from third parties
About You:
You're a team player with a proactive mindset, ready to take on a role that is both challenging and deeply rewarding. You thrive in a busy environment and are passionate about providing a high level of service to both clients and their pets.
To be successful in this role, you will have:
- At least 2 years' experience in a high-volume reception or administrative role
- Excellent communication skills – both written and verbal
- Strong initiative and time management skills
- A resilient and empathetic approach to client care
- A positive, team-oriented attitude
- A passion for animals and delivering outstanding customer service
Why Join SASH?
- Competitive pay, including weekend and overnight penalty rates
- A genuinely inclusive and team-focused culture
- Opportunities for career development
- A supportive and dedicated leadership team
- Excellent work-life balance with a variety of shift across a 24/7 roster
If this sounds like you, we'd love to hear from you!
Please apply with your CV and cover letter by clicking “Apply Now".
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