Client Coordinator-Community Services & Wellbeing
- Support older people to live independently at home.
- Coordinate rosters and manage client relationships.
- Deliver exceptional customer service and administrative tasks.
Melbourne, 3004
Full-time | Hybrid | $72,100 + generous NFP salary packaging
Make a meaningful impact every day by supporting older people to live independently at home. Royal Freemasons is seeking a motivated and positive Client Coordinator to join our wellestablished Home Care Team and help deliver exceptional, personcentred services across the community.
The Opportunity
We’re looking for an energetic and committed Client Coordinator to join our vibrant Community Services Team. In this role, you’ll be a key contributor to our Home Care program, ensuring older adults receive highquality support tailored to their needs, preferences and goals.
You’ll work on a rotating roster between 7am and 5pm, Monday to Friday, with the flexibility to work from home part of the week. Your primary base will be our Moubray Street office in Melbourne.
Key Responsibilities
Deliver exceptional customer service
Coordinate rosters that reflect client needs and preferences
Build strong relationships with clients, families, care staff and external providers
Complete general administrative tasks (invoicing, mailouts, documentation)
Promote Royal Freemasons as a trusted provider of choice
Essential Skills & Experience
- Excellent communication and customer service skills
- Strong problemsolving ability and a proactive, “cando” attitude
- High computer literacy with the ability to learn new systems quickly
- Ability to work independently as well as collaboratively within a team
Strong organisation, attention to detail and reliability - Confidence managing competing priorities in a fastpaced environment
- Willingness to participate in a monthly oncall rotation
- Solid understanding of Community Aged Care, including regulatory requirements and consumerdirected care principles
- Extensive rostering experience is an essential requirement, demonstrated through confidently coordinating complex staff schedules, responding to lastminute changes with precision, and ensuring uninterrupted service continuity — a capability that is absolutely fundamental to delivering reliable, highquality Community Aged Care services.
Highly regarded: familiarity with systems such as eCase PHC, the ability to speak a second language, and relevant qualifications such as a Certificate in Community Aged Care.
Why Work With Us
Supportive, friendly team that values your ideas and contributions
Salary packaging up to $15,900 plus $2,650 for meals and entertainment
Career development opportunities across a respected NFP with services throughout Victoria
Safe, smokefree workplace with vaccination programs
Compliance Requirements
- Hold a valid NDIS Worker Screening Check
- Meet mandatory screening requirements for all staff, contractors, labourhire personnel and volunteers before commencing
- Maintain uptodate COVID19 and influenza vaccinations as encouraged for aged care workers
Apply Now If you’re passionate about supporting older people to live independently and want to be part of a supportive, valuesdriven organisation, we’d love to hear from you. Submit your application today and take the next step in a rewarding career with Royal Freemasons.
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