Casuarina, WA - Member Service Assistant Full Time/Part Time
- Actively greets members and verifies membership cards.
- Conducts safety and security checks throughout the warehouse.
- Provides high level of member service and assists with member concerns.
POSITION SUMMARY
Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.
Job Duties/Essential Functions
- Conduct hourly building safety and security checks
- Walk the building and perimeter
- Correct safety and security problems encountered, such as spills, trip hazards and blocked exits
- Fill out reports and shows results to the duty manager
- Attend warehouse safety meetings
- Welcome members entering the warehouse
- Approach, smiles, makes eye contact and greets
- Verify membership card. Offers cart, removing rubbish if necessary to all members
- Keep entrance/exit area clean.
- Click a handheld counter to members entering and exiting the warehouse
- Report half-hourly counts to Front End Supervisor and records counts on weekly reports
- Monitor building access
- Report arrival of armoured transport vehicle to duty manager
- Discretely observe armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic button
- Greet exiting member and check backpacks, lunch pails, briefcases, strollers, etc. at exit
- Check accuracy and validity of member’s receipts and compares to merchandise
- Arrange speedy assistance for any member correction or concern
- Deface receipt with hole puncher
- Provide and arranges prompt and courteous member service
- Directs members to product and service locations
- Enlist assistance for loading, shopping, etc.
- Dry off wet carts
- Watch after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
- Drive building perimeter for security checks
- Watch closing managers leave
- Reports suspicious activity to duty manger and calls policy if necessary
Ability to operate vehicles, equipment or machinery
- Counter, personal vehicle, trolley
Qualifications (Costco-specific or industry specific skills that candidates should possess):
- Education/Training: High School certificate or higher
- Licenses/Certifications: Responsible Service of Alcohol (state specific), drivers licence
- Experience/Skills: None
* If successful, you will be required to undertake role & department specific training within specified timeframes
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