Business Analyst
- Work closely with stakeholders to understand requirements and support technology solutions.
- Facilitate discovery sessions and document business and functional requirements.
- Identify opportunities for process improvement and support solution design.
- Work across CRM, digital, marketing technology and customer experience.
About Our Client
Our client is a well-established, purpose-led organisation with a strong national presence and an ongoing investment in digital and technology capability.
With a broad customer-facing environment and a diverse technology ecosystem, the organisation is continuing to enhance how technology supports engagement, service delivery and customer experience.
Job Description
As the Business Analyst, you will work closely with stakeholders across Digital, Marketing, Technology and the wider business to understand requirements and support the delivery of effective technology solutions.
Your responsibilities will include:
- Facilitating discovery sessions, stakeholder workshops and process mapping activities.
- Gathering, analysing and documenting business and functional requirements.
- Developing user stories, acceptance criteria and other delivery-ready artefacts.
- Working closely with Product Owners and delivery teams to refine and prioritise backlog items.
- Supporting initiatives across CRM, digital platforms, marketing technology, customer engagement, data and reporting.
- Identifying opportunities for process improvement, optimisation and automation.
- Acting as the bridge between business stakeholders and technical teams.
- Supporting solution design, testing, UAT and implementation activities.
- Ensuring delivered solutions align with agreed business and customer requirements.
- Contributing to continuous improvement across technology, process and customer experience.
The Successful Applicant
The successful candidate will bring:
- 5+ years' experience working as a Business Analyst in complex technology environments.
- Experience across Digital, CRM, MarTech, customer engagement or customer-focused technology initiatives.
- Strong experience gathering and documenting business and functional requirements.
- Exposure to CRM, CMS, marketing automation, digital platforms, data or reporting solutions.
- Experience working within Agile delivery environments.
- Strong capability in user stories, acceptance criteria and process mapping.
- Excellent stakeholder engagement and workshop facilitation skills.
- The ability to work effectively across technical and non-technical teams.
- Strong analytical, problem-solving and business improvement capability.
- The ability to manage multiple priorities in a fast-moving environment.
- Tertiary qualifications in Business, Information Technology or a related discipline would be highly regarded.
What's on Offer
This is a full-time, 12-month fixed-term opportunity offering:
- Hybrid and flexible working arrangements.
- Exposure to a broad range of digital and technology initiatives.
- The opportunity to influence CRM, MarTech and customer experience outcomes.
- A collaborative and supportive technology environment.
- Strong professional development opportunities.
- Employee wellbeing and support initiatives.
- The opportunity to contribute to meaningful, high-impact transformation work.
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Skills
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