AO3 Maintenance Support Officer
- Provide frontline customer service and administrative support in a call centre environment.
- Manage enquiries and maintenance requests for Government owned properties.
- Maintain accurate customer records and assist with data entry.
- AO3 Maintenance Support Officer – Call Centre
- Hourly Rate: $51.12 per hour + superannuation
- QLD Government
- ASAP Start!
- Initial contract to 28/02/2027 + likely ongoing contract
About the Role
As a Maintenance Support Officer, you will provide frontline customer service and administrative support, ensuring enquiries and maintenance requests are managed professionally and efficiently.
Working within a high-volume call centre environment, you will assist customers over the phone and via email, accurately record information and contribute to the delivery of responsive maintenance services.
Your duties will include:
- Arranging responsive maintenance for Government owned properties across FNQ
- Inbound and outbound phone calls to answer enquiries, provide updates and address maintenance needs
- Raising work orders
- Liaising with customers, various trades and suppliers for a variety of property maintenance needs
- Maintaining accurate customer records
- Data entry and detailed note taking
- Providing administration support as needed
About You
To be successful in this role, you will demonstrate:
- Experience in a high-volume customer service environment, previous experience in a call centre environment is highly regarded
- Experience within construction, insurance repairs or property maintenance knowledge is advantageous
- Strong data entry skills and attention to detail.
- Experience across Microsoft Office Suite, including Excel and Word.
- Problem-solving, negotiation and de-escalation skills
- Exceptional customer service, active listening and verbal and written communication skills
- Strong time management and decision-making ability
Apply
To be considered for this position, please apply directly below with an up-to-date CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly at louise.clark@empiregroup.com.au | Please reference JOBID: 1668957
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1668957
Profession:GovernmentGovernment
Company: empire group
Date posted: 23rd Sep, 2026
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